ARKADEMIE handcrafts and guarantees the quality of our every products and we make every effort to present our products and their details as completely as possible online. Variations from the images depicted online due to different platform settings are to be expected.
Thus, when you click the 'Order Submit' button, your purchase will be considered as final and your order will be charged to your credit card. You will not be able to cancel or receive a refund for your purchase.
If you receive an incorrect item, or is missing or is damaged, kindly email us at firstname.lastname@example.org within 3 days from the date of receiving your purchases. Please quote your order number for our reference.
Return the item together with its packaging with the shipping/delivery document within 7 days and we will replace your item which is incorrect, missing or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. We are unable to process any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, mail it to: 111 North Bridge Road, #23-04, Peninsula Plaza, Singapore 179098. Return shipping costs for your item is non-refundable and will be borne by you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.